Orders are processed and shipped within 24 hours on average from Monday to Saturday, excluding public holidays.
You can track the status of your order at any time by logging into your account here: https://account.my-roadster.fr
The delivery times for general non-personalized orders are as follows:
To METROPOLITAN FRANCE, MONACO and BELGIUM
- Free shipping with Colissimo or Mondial Relay Relay Points. You will be delivered in 6 days on average
- Standard shipping with La Poste Chronopost, Colissimo or Mondial Relay. Home delivery: 2-4 working days
- Express shipping with La Poste Chronopost or Fedex. Home delivery: 1-2 working days
- Orders over €350. Free Chronopost or Fedex shipping. Home delivery: 1-2 working days
To EUROPE
- Standard shipping with La Poste Colissimo or Mondial Relay tracking
- Home delivery: 3-5 working days
- Fast shipping with La Poste Chronopost or Fedex
- Home delivery: 2-3 working days
To the United Kingdom of England, Switzerland and Norway
- 7 days delivery on average
- Customs fees are your responsibility if applicable
To FRENCH OVERSEAS DEPARTMENTS
- Standard shipments by La Poste Colissimo with tracking
- Customs fees are your responsibility if applicable
- 14 days delivery on average.
To the Rest of the world
- Standard shipments by La Poste Colissimo with tracking or Fedex
- Customs fees are your responsibility
- 14 days delivery on average.
Personalized products:
Personalized products are shipped 2 to 4 weeks after we have confirmed your request by email. Some special customization requests may have a longer delay, you will be informed by email before your request is accepted.
How do I track my package?
When sending your package, we send you a confirmation by e-mail followed by an email from the carrier with your tracking number.
At any time, you can track your package by logging into your account with your email address via this link: https://account.my-roadster.fr
We hope you will be satisfied with your order, if you wish to return an item to us follow the return & refund instructions
